Privacy Policy
Last Updated: March 22, 2026
1. Introduction
VizCreator LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Elm, our workspace for notes and documents (the “Service”). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
- Account Information: When you create an account, we collect your email address and password.
- Payment Information: Payment details (credit card information) are processed and stored by our third-party payment processor, Stripe. We do not store your full payment card details on our servers.
2.2 User Content
- Pages and Documents: We store the pages, databases, and other content you create through the Service.
- Uploaded Files: We store images and other files you upload through the editor.
- Sharing Activity: We record which pages you share and with whom, including recipient email addresses and permission levels.
2.3 Technical Information
- Device Information: We collect information about your device, including browser type, operating system, and screen resolution.
- Usage Data: We collect data such as pages visited, features used, and session duration to improve the Service.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service
- To manage your account and authenticate your access
- To process payments and manage subscriptions
- To enable page sharing and collaboration features
- To send you important service notifications, updates, and administrative messages
- To analyze usage patterns and improve the Service's features, performance, and user experience
- To troubleshoot technical issues and provide customer support
- To detect, prevent, and address fraud, security issues, and technical problems
- To comply with legal obligations and enforce our Terms of Service
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service:
- Supabase: Authentication services, database hosting, and file storage
- Stripe: Payment processing and subscription management
- Vercel: Application hosting and content delivery
These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
4.2 Page Sharing
When you share a page with another user, the recipient can view the page title and content based on the permission level you set (view or edit). Your email address is visible to the recipient as the page owner.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or to protect our rights, property, or safety, or the rights, property, or safety of others.
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Storage and Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Your data is stored on secure servers provided by Supabase, which employs industry-standard security practices including encryption at rest and in transit. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Privacy Rights
You have certain rights regarding your personal information:
- Access: You can access your content at any time through the Service
- Export:You can export your pages and data through the Service's export feature
- Correction: You can update your content at any time through the editor
- Deletion: You can delete your account and all associated data through the Settings page. Account deletion is permanent and cannot be undone.
To exercise additional rights or make requests, please contact us at support@workwithelm.com.
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Trashed pages are automatically deleted after 30 days. When you delete your account, we will delete your personal information and content within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
8. Children's Privacy
The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and third parties with whom we share your information.
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at support@workwithelm.com.
10. Third-Party Links
The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
VizCreator LLC
Email: support@workwithelm.com
13. Consent
By using Elm, you consent to this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use the Service.